Willy2Go Terms and Conditions

1. Agreement to Terms

By accessing or using Willy2Go's services, including our website or mobile app, you agree to these Terms. If you do not agree, do not use our service.

2. Eligibility

You confirm that you are at least 18 years old or have parental/guardian permission, are affiliated with Williams College, and will use the service for personal use only.

3. How Willy2Go Works

Orders placed in the first 30 minutes of the hour will be delivered within 30–60 minutes. Later orders will be delivered in the next cycle.

4. Ordering & Payment

Orders cannot be canceled or refunded unless there is an error on our end. We only accept online payments.

5. Refunds & Substitutions

Unavailable menu items may be substituted or refunded. Refunds are only issued in cases of service errors.

6. Delivery Policy

Deliveries are dropped off at residence entrances; drivers will not enter buildings. A text confirmation will be sent upon delivery.

7. Service Limitations & Disclaimer

Delivery times are estimates and may change due to demand, weather, or restaurant delays. Willy2Go is not responsible for food quality after transport.

8. Modification & Termination of Service

We reserve the right to modify or terminate services at any time without notice.

9. Limitation of Liability

Willy2Go is not liable for indirect damages such as stolen food, incorrect orders, or service delays.

10. Force Majeure

We are not responsible for delays caused by weather, power outages, or other uncontrollable events.

11. Account Termination

We may suspend accounts for fraudulent activity, abuse of service, or repeated disputes.

12. User Responsibilities

Users must maintain accurate account information and are responsible for any activity under their account.

13. Promotional Codes

Promo codes must be used as intended, are non-transferable, and may be revoked in cases of misuse.

14. User-Generated Content

By submitting content to Willy2Go, you grant us the right to use and display it.

15. Modification of Terms

We may modify these Terms at any time. Continued use of our service constitutes acceptance.

16. Third-Party Services

We are not responsible for third-party services integrated into our platform.

17. Acceptance of Terms

By using Willy2Go, you acknowledge that you have read, understood, and agreed to these Terms.